At The Hair Lab we strive to provide you with the highest level of service. We respect your time and ours and ask you to review our policies to have a relaxed and satisfactory experience every time you visit us.
Appointments
We work only by appointment and require a deposit for every service. This deposit will be used toward your service(s) on the day of your appointment.
Late Arrivals
We ask you to arrive on time to your appointment. If you anticipate being late for your appointment, we kindly request that you contact us via call or text to let us know you are on your way. If you are more than 15 minutes late to your appointment, it will be cancelled, and you lose your deposit. We will require a new deposit to reschedule.
Cancellations, Reschedules and No-shows
• Cancellations made less than 72 hrs before your appointment time will result in you losing all of your deposit, no exceptions.
• Reschedules must be requested 72 hrs or more before your appointment time.
• No-shows will result in losing your deposit.
• To receive a full deposit refund, you must requested 72 hrs or more before your appointment time.
Service Schedule
At The Hair Lab we try to be as prompt and efficient with our scheduling as possible, sometimes services require more time than expected. We will try to give you a courtesy call or text when a stylist is running late, but in some cases we cannot foresee the issue. We will try to make your visit as comfortable as possible.
Parking
Our location offers plenty of free parking 7 days a week. Weekends are the busiest days so we recommend arriving at least 15-minutes prior to your appointment to allow enough time to park. Additional street parking is available on Village Center Drive.
Child Safety
Due to the set-up of our establishment with all the chemicals and tools in a salon environment, we ask that children under the age of 12 be accompanied at all times by a guardian and that they stay in the reception area while not receiving services. We appreciate your understanding, as our client’s safety is our top priority.
Pets
Only service dogs and small dogs (10 to 20 pounds) are allowed in the salon. Dogs must always be on a leash and in contact with their owners.
Health history
For your comfort and safety, please notify your stylist if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert the stylist immediately.
Right to refuse service
Our salon staff has the right to refuse service to anyone for any reason.
Service dissatisfaction
If you are not completely satisfied with our service, please contact us within seven (7) days of your initial appointment. While we do not offer refunds on any services, we are more than happy to provide to you the opportunity to return to the salon with the same stylist who provided the service to address any concerns you may have. Please note that this offer is only valid within seven (7) days of your original service date.
We are not liable for damage to personal items and clothes so please come dressed accordingly.
Video surveillance
By attending our salon, guests consent to the surveillance cameras and their recording and viewing which may occur 24/7 in the public areas of our salon for safety and security reasons. If you do not consent to video surveillance, you are not permitted to enter our salon.
Accepted Payment Types
We accept cash, Zelle, Visa, Mastercard, American Express and Discover. Contactless payments, such as Apple Pay, Google Pay and Samsung Pay are also accepted.
We add a 3% service fee to all credit/ debit card and contactless payments.
We appreciate your loyalty and business. We are committed to providing you with an exceptional and professional experience.
The Hair Lab